Swipeclock is on a mission to make working life simpler and more productive. We’re a leading provider of people solutions for small businesses with over one million employees at more than 45,000 businesses using our time tracking, scheduling and hiring solutions. We offer a unique opportunity to join a well-established SaaS company that is profitable, stable and growing.

Swipeclock is looking to hire a full-time Technical Support Representative. The intent of this role is to support our Channel Partners and Clients through Salesforce Service. You will be assessing and scoping their needs, instructing the channel and clients in the effective use of our applications, develop custom scripting using our proprietary language, make recommendations regarding our clock hardware and software, provide documentation recommendations, provide assistance to internal staff, and performs related support tasks internally. This position will be reporting directly to the Director of Technical Support. 

Perks of Working at Swipeclock / Why You’ll Love It Here

• Your Wellbeing:
  • Hybrid Working Model. This position allows the flexibility to work from home in Utah and to come into our South Jordan, Utah office one day per week or as needed.
  • Generous PTO Policy with an additional 5 sick days per year
  • 10 paid holidays per year
  • We offer a HAWBI (Health and Well-Being Investment) stipend of up to $750 per year. You can use this for a new bike, a vacation, new headphones, the options are endless.
  • We provide medical, dental, vision, and supplemental benefits. Swipeclock also offers company paid Life Insurance, Short-Term Disability, and Long-Term Disability.
  • Swipeclock offers tuition reimbursement, gym reimbursement, and public transportation reimbursement programs.
• Compensation:
  • The salary range for this position is $45,000 - $50,000. Compensation is based on your experience and credentials.
  • Swipeclock also provides a bonus plan program to eligible employees.
  • Swipeclock matches 100% of the first 4% you contribute to your 401k.

More About Swipeclock

Our Values:

• Inclusive: Uniqueness is power. We listen to understand. We include everyone. We endeavor to create a work environment where everyone feels welcome. We’re passionate about creating an inclusive workplace that promotes and values diversity.
• Agile: Phenomenally agile companies are able to take a problem and work it into a success story. We have an agile mindset. We seek to deliver solutions quickly. We believe that the quality of life is affected by the interaction between people and their environments.
• Resilience: We are a resilient group of individuals. We know the business environment can be unpredictable. Thriving means being able to pivot, innovate, and continually improve while keeping the focus on what’s important – our employees, partners, and customers.
• Results Matter: We always strive to do our best work because results matter. We measure and report on results and let data steer us to the best outcomes.

Our Culture:

• We have a positive culture at Swipeclock and have a committee focused on keeping it that way! We participate in community events and provide volunteer opportunities throughout the year.
• We also have team activities and events throughout the year including company parties and wellness activities.

More About the Position:

In this position, you will:

• Analyze and resolve problems through Salesforce Service via telephone and email
• Properly document and identify problem and solution
• Assist in creating new ideas for our knowledgebase
• Writing custom programming to provide customized solutions for our customers
• Trouble shoot problems related to our software, hardware and 3rd party integrations
• Update and maintain Support Cases per department workflow processes
• Analysis and troubleshooting for development escalation
• Participate in holiday and weekend on-call rotation
• Performs other related duties as assigned.

You may be a good fit if you:

• Enjoy helping people with technical questions and solving problems
• Are a team player who is seeking to be a part of a great group of people
• Are comfortable talking on the phone and communicating via email
• Can think out of the box and find creative ways to provide solutions to our customers

Our Ideal Candidate Has:

• Must have the ability and the desire to interact with partners and clients in a clear, professional and productive manner.
• Excellent communication skills, both verbal and written is a must
• Experience with API interfaces and 3rd party integration a plus
• Basic knowledge of networking concepts a plus
• Programming and SQL experience a must
• Understanding of SaaS applications
• Knowledge of MS Office applications and Salesforce CRM
• Requires 2 years of Customer Service experience
• Education - Equivalent to completion of two years of college level coursework in computer science, information technology or a related field; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

If this seems like a great fit for you, please submit your resume today!